Before you sit down to play

Responsible play at Highstakes Casino, on your terms

Play only from 18+ and know that deposit, loss and session limits, a cooling-off pause and self-exclusion sit in every Highstakes Casino account.

Set a limit now

Gaming Control Board Curaçao OGL/2008/4543/183

Four essentials

What should I know before I start?

Clear ground rules are how Highstakes Casino keeps play honest and calm from the first minute.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2008/4543/183

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Play protection

Control first, play second

Here is exactly what each control does, so you can choose the one that fits your week.

How much can I pay in?

This control caps how much you can pay in over a set period, and it helps to switch it on before your first spin rather than after a heavy night.

Pick a loss ceiling

A ceiling on what you are willing to lose keeps a bad run from following you home; switch it on when you want your spending to stay predictable.

An evening that ends on time

This tool gently ends a playing session once the clock runs out, and it suits anyone who finds an evening slipping past without noticing.

A pause, not a goodbye

A cooling-off period steps you away from the table for a while without closing anything, so choose it when you need space to think rather than a full goodbye.

Close play for a while

Self-exclusion shuts your account to play for a chosen stretch, and it is the right choice when a limit feels too easy to raise in the moment.

Your move

A deposit cap sorted in minutes

Useful the moment you decide your spending should have a boundary, before any money leaves your account.

Menu beside the balance

Open the profile menu beside your balance and look through the section that holds your personal settings, not the cashier.

Match it to your worry

Choose between deposit, loss and session controls, then pick the one that matches the worry you came in with.

Your figure, your period

Enter your figure or your minutes and mark whether it covers a day, a week or a month, then read the line back to yourself.

Confirm before you play

Save the change and glance at the confirmation line so you know the cap is live before you head back to the games.

What a pause does that a stop does not

A few days away. A pause sits inside your account and holds play for a short stretch. Choose it from the controls next to your balance, confirm it, and the account stays locked until it runs out. Nothing is lost and nothing extra is needed to return.

A stop that holds. Self-exclusion closes your access for a long stretch, and it is not lifted early. Start it in the account controls and confirm. Logging in stays blocked for the whole period, so the decision holds on the days you feel differently.

Is there a national list? New Zealand keeps no national exclusion register, so your account is where the stop is set. For the long stop, choose self-exclusion in the controls; for support beyond it, the Gambling Helpline Aotearoa answers at any hour on 0800 654 655.

Three places to turn

When you want to speak to a person

Open this when you want to talk to someone outside the casino, whether for yourself or a relative.

Gambling Helpline Aotearoa

A free phone line for anyone worried about their own play or a family member's, staffed around the clock with no charge and no judgement. Free text is also available. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support across the country, with interpreters and whanau-inclusive sessions. Freephone and text lines run on weekdays through business hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and the people around them: written signs of harm, practical suggestions and a finder for support in your area. safergambling.org.nz

Read your last few weeks

Play costs money whether it wins or loses, and the moment you chase that cost is the one worth catching. Catching it early is easier than catching it late, and a limit or a pause set now is a fair first step.

These show up quietly in ordinary weeks, and you will recognise your own version:

Playing longer than you planned
Spending money set aside for bills
Keeping play quiet from family
Chasing a loss with a bigger deposit
Feeling flat when you cannot play
Borrowing to keep going
Playing to fix a bad mood

Before you decide

When you want play to stop

Five answers that settle how pauses, limits and a full closure work here.

How do I close my account for good?+

Write to the support email with a request to close it permanently. The team confirms the closure, and the door stays shut until you ask for a new account. Keep the confirmation email for your own records.

Can I shorten a self-exclusion if I start feeling better?+

No. The exclusion holds for the whole period you chose when you set it, and there is no early exit. Plan the length with a clear head, because you will live with that choice.

What changes during a cooling-off period?+

A cooling-off freezes your play without deleting anything: your balance and history stay put, but games and deposits are blocked. Play opens again by itself once the break you picked runs out. Until then, nothing in the account moves.

Where do I adjust a deposit limit afterwards?+

The same section of the account holds every control, so you can lower a cap there whenever you wish. The change is saved against your profile straight away. Raising one is handled in that same place, never mid-session on impulse.

Do the limits work from a phone?+

Yes. The mobile version shows the identical account section, with every control in the same place. Whatever you set on a handset applies to the whole account on any device. Nothing needs to be set twice.