Verification guide

Verify with Highstakes Casino before your first payout

Our licence makes identity and, sometimes, source of funds checks a routine anti-money-laundering duty, not suspicion; a complete document set is normally reviewed within 3 hours.

Start the check

Gaming Control Board Curaçao OGL/2008/4543/183

Certainty up front

One short review between you and payout

Read this table and you will know who checks you, when it lands, and where to write.

Checking company

Highstakes Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2008/4543/183

Review time

3 hours

Latest moment

Before the first withdrawal

Verification inbox

[email protected]

Minimum age

18+

Action list

Get through the review in a single pass

Work through these four steps when asked, at sign-up or a first deposit, and clear the review once.

Account menu route

Open your account menu and look for the verification area before you photograph anything. Check that your profile name matches the name printed on your ID exactly.

Sharp copy before sending

Upload the photo identification page that carries your face and the document number. Keep the whole page inside the frame, with no glare and all four corners showing.

Bill in your name

Send a recent utility bill or bank statement showing your full name and home address. Make sure the issue date is readable and the address matches your account.

Watch your inbox

Close the window once your files are in, then watch your inbox, spam included. Files travel over 256-bit SSL and the usual review takes 3 hours.

Three papers

Right copies now, no resends later

Blurred copies cause most delays, so check what each row must show; a selfie is only sometimes requested.

Photo identification

ConfirmsWho you are

Must showFace, name, document number

Proof of address

ConfirmsWhere you live

Must showName, home address, recent date

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showCardholder name and last digits

When your upload comes back unreadable

Unreadable image files. Glare, a finger over the corner or a raised edge turns type into a grey smear, so the checker cannot read the lines. Lay the paper flat on a table in daylight Fill the frame with all four corners

Send a newer address paper. Address papers dated too far back leave the reviewer unsure where you live now, because residency is judged on what is current. Grab a bill issued in the last few weeks Send the page showing your full name and street

A matched file clears sooner. A nickname, a maiden name or a flat number typed differently from the profile makes the reviewer stop and query the file. Change the profile so it reads exactly as the paper Mail [email protected] if the spelling is fixed

From routine ask to closed file

Because Highstakes Casino N.V. holds licence OGL/2008/4543/183 from the Gaming Control Board Curaçao, the rules against money laundering require this step. Treat the request as paperwork that arrives for every funded account, not a suggestion that you did something wrong.

Which of these you send depends on how the money reached the account.

Recent bank statements
Payslips from your employer
Notice of assessment from Inland Revenue
Sale agreement for an asset
Pension or benefit letters

When it lands

Asked early, paid later

Reading this leaves you able to name the moment a check will arrive and what it looks at.

Joining the site

Signing up puts your date of birth against the 18+ line for New Zealand, so the profile may be checked before play starts.

Align the records first

A surname altered later, a new street or a switched payment name prompts a second look, since every record must line up.

Bring the check forward

Cashing out needs a confirmed player, so the licence requires the check to be finished by then, and a three-hour review usually follows.

Why this deposit?

Sum far above your usual pattern and the reviewer asks for source of funds papers to see the money is yours and earned.

Cleared sooner

Straight answers on the identity check

Read this while your payout sits in review, or before you upload anything at all.

How long does a Highstakes Casino verification take?+

Allow three hours for the review once your files land in the queue. A clean set of documents usually clears well inside that window. Matching names across all three items is what keeps it there.

Is my ID safe when I send it to the casino?+

Yes. Your files travel over 256-bit SSL and stay sealed to the verification desk alone. Then they are held only for the reason the licence names, which is proving who you are and where your money comes from.

Why do you need to know where my money came from?+

Because the Gaming Control Board Curaçao licence requires that question of every operator, and Highstakes Casino N.V. asks it in the same routine way. It is a money-laundering safeguard, not a suspicion aimed at you. A payslip or bank statement is normally enough.

What happens if my name changed since the ID?+

Send the document linking your old name to the new one, such as a marriage certificate or a deed poll, alongside the photo identification. The reviewer needs the trail on paper before the match can be signed off. Everything else on your proof of address must already agree.

Can I withdraw before the check is done?+

No. The check is complete at the latest before your first withdrawal, so a pending payout waits for it. Highstakes Casino may bring the request forward to registration or your first deposit, which shortens the wait later.